Support
Frequently asked questions
Short answers about features, accuracy, and data storage.
Do I need an account?
No. You can open and use the planner without creating an account.
Is my project saved?
Yes. Guest projects are saved in the current browser. After sign-in, projects are automatically saved to your workspace on the server.
Which tile shapes and patterns are supported?
Rectangular, hexagonal, and round tiles; straight and running-bond patterns; grid rotation; and horizontal or vertical orientation.
Can I add a niche, opening, or column?
Yes. Openings are excluded; niche and projection faces may use separate materials. Solid reference objects and glass screens are supported too.
How accurate are the calculations?
Geometry is calculated in millimetres and accounts for grout, adhesive, and tile thickness. Always verify site measurements and installation tolerances before cutting.
Does it work on mobile?
Yes. On phones, the 3D view and parameters use an adaptive layout. A tablet or desktop is more comfortable for complex projects.
How do I select a surface or element?
Point at it in 3D and click. A surface opens in the right-hand inspector; a niche, opening, projection, object, or glass screen opens directly under Elements.
Can I export the result?
Yes. After signing in, the green Download button offers the JSON project, CSV cut list, and PDF report. The orange Import button opens a JSON project.
Is my data sent to a server?
Guest project data stays in the browser. After sign-in, your projects are saved on the server and can only be accessed by your account.
Tile layout questions
Short answers to what people ask most before buying and cutting.
How many tiles do I need?
Divide the surface area by the area of one tile including its grout joint, then add waste: about 10% for a straight layout and about 15% for a diagonal layout or an awkward room. A layout gives a more exact number because it counts full tiles and cut tiles separately, so you see how many pieces the edges, niches, and openings really take.
How do I lay out tile without thin slivers at the edges?
Do not start from a corner. Center the grid on the surface and compare two options: a grout joint on the centerline or a tile on the centerline. Pick the one where the edge pieces on both sides match and are no narrower than half a tile. If a sliver still remains, shift the grid, change the joint width, or try another tile size.
What is the difference between ceramic and porcelain tile?
Porcelain is a type of ceramic tile with water absorption of 0.5% or less. It is denser and stronger, which suits floors, wet areas, and outdoor use. Standard ceramic wall tile is more porous, lighter, and easier to cut, but it is not made for heavily used floors or frost.
Where should a tile layout start?
Start from the line people see first: the center of the main wall, the axis of a niche, a vanity, or the doorway. The grid runs outward from that line, so the cuts end up in corners and behind furniture. Before cutting, check where the rows meet the floor, the ceiling, and any openings.
What is a 3D tile visualizer and why use one?
A 3D tile visualizer is a model of the room with tiles laid out at true scale, grout joints included. It shows what a spreadsheet cannot: the width of the edge pieces, whether joints line up between wall and floor, and how niches and openings look. Layout mistakes surface before the material is bought.
Check your next layout before the first cut.
Didn’t find your answer? Email the maker or open the 3D planner and test your own case. Learn more on the About page, or read practical guides on the blog.