Support
Frequently asked questions
Short answers about features, accuracy, and data storage.
Do I need an account?
No. You can open and use the planner without creating an account.
Is my project saved?
Yes. Guest projects are saved in the current browser. After sign-in, projects are automatically saved to your workspace on the server.
Which tile shapes and patterns are supported?
Rectangular, hexagonal, and round tiles; straight and running-bond patterns; grid rotation; and horizontal or vertical orientation.
Can I add a niche, opening, or column?
Yes. Openings are excluded; niche and projection faces may use separate materials. Solid reference objects and glass screens are supported too.
How accurate are the calculations?
Geometry is calculated in millimetres and accounts for grout, adhesive, and tile thickness. Always verify site measurements and installation tolerances before cutting.
Does it work on mobile?
Yes. On phones, the 3D view and parameters use an adaptive layout. A tablet or desktop is more comfortable for complex projects.
How do I select a surface or element?
Point at it in 3D and click. A surface opens in the right-hand inspector; a niche, opening, projection, object, or glass screen opens directly under Elements.
Can I export the result?
Yes. After signing in, the green Download button offers the JSON project, CSV cut list, and PDF report. The orange Import button opens a JSON project.
Is my data sent to a server?
Guest project data stays in the browser. After sign-in, your projects are saved on the server and can only be accessed by your account.
Check your next layout before the first cut.
Didn’t find your answer? Email the maker or open the 3D planner and test your own case. Learn more on the About page, or read practical guides on the blog.